FAQ

Our Game Check™ system verifies each game prior to declaring the results of the game to ensure no irregularities exist. Only when the game has been certified are the winnings paid.

The Cut N’ Shuffle® system employs a automated dealing system that scrambles, shuffles, reads, and video captures decks of cards. Within a minute the deck based upon the shuffle by the system can be presented to the table for a player cut and game play.

Game Check™ Assurance provides the player with the ability to call for an independent audit of any game they have participated in. The independent auditor will compare the game details all the way back to the video capture of the physical deck.

Yes, it is. The cameras are on the machines 24/7. There are two reasons for the cameras, first is security. We can watch the machines 24/7 to insure no unauthorized person is tampering with the ADS System. The other purpose is to let you, the player see where the cards are coming from. If you watch long enough you will see the decks being changed, and probably, since they are machines, repair work being done. Just so that you know, anytime a machine is restarted, the first deal through is discarded. This eliminates the possibility of a “stacked” deck being used at the tables.

Please read our terms of service here.

Unlike all other sites Real Deal Poker does not utilise Random Number Generator software (RNGs). We use actual packs of cards which are dealt mechanically by our own in-house designed machines. Additionally, we are also able to offer the player the increased security of a cut and the use of burn cards throughout our games just as you would find in a real casino. For added security we also apply a system called Game Check™ which analyses each game and certifies that the game was correctly dealt only after this are the results declared and winnings paid. If there are any irregularities found, play is stopped, all moneys are returned to players and the cause of the irregularities is investigated. The table is refreshed to allow the game to continue.

In addition to our unique Game Check™ certification, for a small fee, any player can call for an independent, third party audit of any game, current or past. All game data, including the video capture of the deck is sent by the Real Deal Poker server to the independent auditing agency to enable them to compare the game results against the deck that was supposed to be used in that particular game. Within 5 days or less, the player will get the results of the audit from the auditing agency. If the game was dealt as constituted, it will be certified. If the auditor finds any irregularities and it cannot be certified, all players playing at that table during that hand will have their money returned to them and the person calling for the audit will have their account credited with 100 times the cost of the audit.

The independent audit cost €50

No. You will only be able to play on the RealDealPoker.net site. However, we will be doing some things on this site to make it fun and rewarding!

To play at REALDEALPOKER you need our easy-to-download free software. Just click here and follow the simple download instructions. While the software is downloading, you will also need to Sign Up to be able to play.

Depending on the browser you are using you were given a choice to Save or Run the REALDEALPOKER software.
If you chose to Save, the REALDEALPOKER software will download. Once the download is completed, you will find the install file with the REALDEALPOKER Icon and (.exe) extension on your desktop. Click on it to start the installation process. Once the installation is finished, you will see another REALDEALPOKER icon on your desktop. Double-click to start the REALDEALPOKER software.
To avoid unintentionally installing REALDEALPOKER software every time you want to play, please delete the REALDEALPOKER Icon with the (.exe) extension from your Desktop.

If you chose to Run, the REALDEALPOKER software will be installed. Once the installation is finished, you can find the REALDEALPOKER icon on your desktop. Double-click the icon to start the REALDEALPOKER cardroom.

To register at REALDEALPOKER, please click here.

To play at REALDEALPOKER, you will need to download and install your software.

Please use Live Help to ask any questions you may have during and after download and registration.

Please go to the Forgot Password page and follow the instructions there.

Yes. Please log in, go to "My Account/Details/Profile". Type in your current Password, your new password, and re-type it. Then click on "Update".

Yes, if there were no games played under your Nickname or when it is absolutely necessary. Please contact support@realdealpoker.com. Please note, we only allow one account per player.

You can change your email address. Simply log in and go to "My Account/Details/Profile". Please type in your current password and your new email address, and then click on "Update". In case your postal address data has changed, please email us your request with a valid proof of residence (e.g. telephone / utility bill not older than 2 months) and we will update your data.

Please contact us at support@realdealpoker.com. We'll check your login details and send you an update.

Just add support@realdealpoker.com to your list of accepted email addresses or add it to your address book.

Email us at support@realdealpoker.com. We will get you an answer back in a timely manner. The Real Deal Poker customer service team will look to respond to you within 24 hours.

REALDEALPOKER's extensive variety of reliable payment channels includes: PIC-CLUB, Neteller, 1-Pay, VISA, MasterCard, Wire Transfer, EcoCard, Paysafe, ClickandBuy, UKash, WebMoney, PostePay, Moneybookers and methods powered by them: Diners Club, Maestro, Solo, Switch, Electron, Delta, Poli, GiroPay, ENets, NETPAY, WBK, Inteligo, Mtransfer.
Other payment methods are being added on a regular basis. Here you can find up-to-date information about the payment channels and countries supported by them.

The minimum amount is $20 and the maximum depends on your Player Status. Once you log in, please go to "My Account/Verification" for further details.

You may have exceeded the credit card deposit limits prescribed to your account at REALDEALPOKER, or it has been rejected by your bank. Many banks have policies against playing poker or other games on the Internet. You may want to contact your bank regarding their policy on the matter.
We have many other secure deposit methods. Please visit our How to Deposit/Cash Out page for additional information.

To request your cashouts please log into the REALDEALPOKER cardroom, click on My Account/Cashier/CASH OUT. Here you can choose the amount you wish to withdraw and how it should be processed.

Yes, you can. This feature is called Inter-Account Transfer - IAT. Just Log into REALDEALPOKER and go to "My Account/Cashier/Transfer to Player".

REALDEALPOKER keeps its players' account balances in isolated accounts which are not used for any other purpose and are managed by two leading European banks. This ensures that REALDEALPOKER players will always be able to cash out and their poker funds are always protected.

Please log into the REALDEALPOKER cardroom. On the left side of the Lobby you will see all games we offer. Select a game, such as Hold'em, then at the top choose the type, for example Fixed Limit. All available tables will appear on the middle. Double-click on a table, take a seat and you're ready to play. You can also click to select the table and press the "Go To Table" button.

Yes! You can even play on the same Practice Chips table together. However, if you are playing Real Money games, you are not allowed to sit at the same table. You can, however, both play certain tournament but you will be seated at different tables.

Unfortunately, due to our security processes players are required to have separate email addresses to register onto Real Deal Poker. We would recommend that you set up an additional email address with one of the free email providers available on the internet.

Yes. Please go to "My Account" from the Main Lobby, choose "Buddy List" and enter the player's Nickname. You will see at which table or in what tournament he or she is playing.

REALDEALPOKER offers Texas Hold'em, Omaha Hi/Lo, Omaha Hi and 7 Card Stud. To learn more about these poker games, please go to Poker Games & Rules.

Yes. Many players are interested in how they are performing. Our site provides various statistics on your game play for you to review please see my ACCOUNT/STATISTICS in the lobby screen.

To find the hand rankings for all poker games, go to https://www.realdealpoker.com, select "Cardroom", then go to "Game Rules" to find the "Hand Rankings"

You have probably downloaded the Practice Chips only version. Please click here to download and install the Real Money version, which includes both Real Money and Practice Chips games.

We apply the following basic rules in such situations at REALDEALPOKER: 1. A player leaves a table (no-limit/pot-limit tables only) with an amount of money which is LESS than the minimum buy-in. This player may return to the same table with the minimum buy-in designated for that table. 2. A player leaves a table (no-limit/pot-limit tables only) with an amount of money which is MORE than the minimum buy-in for that table. If the player returns to the same table within 1 hour, he may only return with the amount with which he left the table or more, regardless of what the minimum buy-in for that table is. Here's an example: In no-limit and pot-limit games, if a player leaves a table ($20 minimum buy-in) with $30 and returns within 1 hour, he is obligated to rejoin the table with $30 or more. This requirement is one of the basic poker rules for NL and PL games, and is intended to provide a fair, competitive playing environment for the players.

Rake is a nominal fee, per qualified pot, that the House charges for hosting games. Click here for a detailed breakdown.

You can review your game history while at the table by clicking on the "Current" or "Previous" links in the top right corner of the Table screen. After finishing the hand you also may request a hand history by email.

Yes, of course you can! Just download your software, register at REALDEALPOKER and you can start playing at our Practice Chips tables.

Practice Chips have no cash value. They simply allow you to play for free, bringing the game as close to reality as possible without the financial risks and rewards.

You receive 1,000 Practice Chips. If you run out of chips simply click on the "Get more practice chips" button when it appears and you will receive more chips. The maximum amount you can get at one time is 1,000.

After you sign up at REALDEALPOKER, the Practice Chips option will be included in your account by default. Practice Chips tables have been provided for the benefit of learning the game better. It is an experience in itself, a lot of fun and absolutely free of charge. You can get the feel of any game, and you are not required to make any kind of real money deposit. Feel free to learn new games, test your strategies without any risk, and simply spend some fun time playing at no cost.

Yes. Our software allows you to choose from one of 17 in game ‘avatars’ or select a random ‘avatar’ for each time you take a seat at a table. Please choose DISPLAY ALL OPTIONS/AVATARS from the OPTIONS menu in the lobby.

Yes, you can choose between 2 male or 2 female dealers. This can be done within the table view by clicking on the dealer ‘avatar’.

On each hand dealt the DEALER is presented with the opportunity to cut the cards. This is unique to Real Deal Poker. The cut is made by rolling over the cards and selecting at which card you would like the cut to be made. You may also select the ‘No Cut’ box at this time. As in a real poker game you may only cut the pack after the first 4 cards and before the last 4 cards. 10 seconds is allocated for the cut to be made. In the event you are ‘timed out’ you will not be permitted to take part in that hand.

Certain forms and topics of chat are not allowed on Real Deal Poker. Players engaging in offensive chat will be subject to a chat warning or a suspension of their chat privileges. Chat that is not permitted on Real Deal Poker includes,

Profanity/Abuse: We do not permit profane, vulgar, racist or abusive/insulting chat in our chat windows.

Begging/Solicitation: We do not permit players to beg for chips, whether play money or real money. No solicitation is permitted in any poker game at any time.

Non-English chat: We are aware that our players are from around the world, and that for many of them English is not their first language. However, at this time our policy on our tables is that English is the only language allowed.

In the event that you wish to report any chat which you feel has broken the rules please email our customer service team at support@realdealpoker.com with details of the game number and player names. All concerns are dealt with seriously and appropriate action taken where necessary.

Please log into the REALDEALPOKER cardroom and click on the Tournaments tab. Select the "registering" tournament of your choice and click on REGISTRATION, and then click on REGISTER. The pop-up window will inform you of the charge, if any, and will present to you the options: OK - to register; CANCEL; and CASHIER, if you need to make a deposit in order to cover the registration fee.

Please restart the program and log in again. Under normal circumstances you will be seated back at your table immediately. Don't forget to push the "I'm back" button.

Refunds are distributed according to our Cancellation Policy, which you can find under Game Cancelation Policy.

Although most of the Freeroll tournaments at REALDEALPOKER are completely free to enter, some require you to have earned a certain number of Real Deal Pokerpoints before you are allowed to register. This is how we reward our regular players for their loyalty and support. These tournaments are called "Poker Point Freerolls".

These special Freerolls are organized on request either from our marketing partners or players who have set up their own tournaments. In these cases REALDEALPOKER simply provides the playing platform and has no access to the passwords, which are distributed by the independent tournament organizers.

Please log into the REALDEALPOKER cardroom and click on Cashier. Your Poker Points will be listed on the right side of the Cashier screen.

You get 1 Poker Point for every 10 cents that you contribute to the rake. For details please see Poker Points.

Some Freeroll tournaments require you to have earned a certain number of Poker Points before you are allowed to register. This is intended to reward our regular players for their loyalty and support. These tournaments are called "Poker Point Freerolls" since no money is required in order to play.

We do offer our players Re-Buys and Add-Ons on some of our multi-player tournaments. This means that you will be able to purchase extra chips during a tournament. A Re-Buy is only available until the first break, or before the first break but only until the number of players still in the tournament has been reduced to the number of paid places PLUS 3. For example: If a particular tournament pays out to 50 places and the number of players in the tournament reaches 53 before the first break, then - from that point forward - Re-Buys are no longer possible. The first Add-On is available during the first break and will be available to all players, regardless of their chip count. Tournaments may allow Re-Buys and Add-Ons, or Re-Buys only. If a tournament allows Re-Buys and/or Add-Ons, this fact will be displayed in the tournament lobby following the tournament name as well as in the information box for each tournament. These details will be displayed upon selecting the tournament.

There may be several reasons for this beyond your and our control. Normally your software should automatically re-connect. If this does not happen, try restarting the program - under most circumstances, you will be immediately reseated back to your table(s). Sometimes other software running on your computer may be preventing the REALDEALPOKER software from accessing the Internet - try to avoid downloading files and using file-sharing software while playing at REALDEALPOKER. If you can't connect, please contact us.

The two most common reasons for a slow game are: 1. The players on the table are taking a long time to make their moves (perhaps they have a bad connection). 2. Internet connection between our servers and your computer has decelerated for some reason. If the problem persists, please contact us if your Internet Service Provider cannot resolve the matter.

Mac users will be able to play using our stunning Flash version of the cardroom. Our downloadable software is currently only compatible with Windows-based operating systems and cannot be run on other operating systems. However, on many Macintosh machines, it is possible to install and run Microsoft Windows, and this can be used to run the REALDEALPOKER software.

It is possible that your internet connection or our servers had problems when you were trying to connect. Please try again in a few minutes. If this does not work, please ensure that your firewall is not blocking the REALDEALPOKER software. The software requires ports 1111-1120 and ports 11000-14000 begin_of_the_skype_highlighting              11000-14000      end_of_the_skype_highlighting to be opened for TCP/IP traffic. Some anti-virus software also includes port-blocking software and you should check the settings if you have any anti-virus software installed. It is also possible that your Internet Service Provider has blocked these ports, for which we would ask you to check directly with your ISP. If you still have problems, our support team will be happy to help you further.

This can happen for the following reasons:
1. The software has not been installed correctly or the download has not been successfully completed. To solve this, uninstall the current REALDEALPOKER software, and download and install the latest version.
2. You are trying to run the REALDEALPOKER software without proper administrator rights. Log onto your computer as Administrator and try again.
3. REALDEALPOKER or the same poker software from another cardroom is running on your computer which will prevent REALDEALPOKER from opening.

If you qualified to receive a bonus and it hasn't been credited to your account within the specified period, please contact the REALDEALPOKER Support at support@realdealpoker.com and give us as many details as possible, such as bonus type, bonus code used, date of application, etc. We will immediately investigate and inform you of the results.

A new player can get a signup bonus for making a first deposit. During the registration the player has to click on the Bonus button if the code is not already pre-filled. Any player who wishes to refer friends can get his/her share of the "Invite A Friend" bonus for as many friends as he/she cares to invite to REALDEALPOKER. Since the referred player will be receiving the "Invite A Friend" bonus with his/her first deposit, he/she will have the option to go for the Signup bonus once the "Invite A Friend" bonus is awarded. Please keep in mind that these bonuses are only awarded as soon as the player has earned the required number of Real Deal Pokerpoints within the required timeframe following their first deposit, and not before.

Please login and go to "My Account/Bonus". Here you can see which bonuses are active or have succeeded, expired, etc.

We reserve the right to cancel any bonus in case of fraud. A player can also cancel a bonus himself.

The player may ask for a first deposit bonus by emailing REALDEALPOKER from an email address registered with us. If there is no reason to deny the bonus, we will manually reinstate it.

Please visit the "Invite A Friend" page on the website located under the "Promotions" menu tab. Enter the correct information into the required fields and send the invitation email to your friends. When your friends receive the email, they must click on the "REGISTRATION" link in that mail. This will take your friend to our registration page. After the registration and first deposit the "Invite A Friend" bonus will be activated for both.

For REALDEALPOKER the security of our poker system and your safety while using it is principal. The management of our online gaming system complies with the highest ethical and professional standards. Unlike most of the online gaming operators, we use a True Random Card Shuffler.
Please visit our Security page for more information on our policies. If you have any further questions, feel free to contact us.

REALDEALPOKER employs many levels of security. We do not allow your Username to be seen by other players, thus preventing anyone from trying to guess your password and enter your account. Although all accounts are protected by a username and password, and data transfers only proceed on secure channels, the protection of your Login information is your responsibility. Never reveal your REALDEALPOKER account information to anyone, and remember to change your password regularly.

No. The data supplied by our players is only used to provide service to you and in accordance with our Privacy Policy and Licensing requirements.

No. We allow only one account per player.

Yes, to keep the game honest and fair to all, we encourage you to immediately report suspected cheaters to Support. Our Risk and Fraud specialists will analyze the specific instance reported by you, decide how to deal with it and then take the necessary steps. Please include game time, game type (tournament or cash game) and the nicknames of the players involved.