The management of our online gaming system complies with high ethical and professional standards in order to provide the Account Holder with a secure service.

To enable Account Holder to play safely, REALDEALPOKER provides security on three levels:

Real Deal Poker unlike most online gaming sites does not use a Random Number Generator. Our state of the art technology deals actual cards allowing for many of the features found in a real casino and that can’t be offered by other online poker sites such as Cut N’ Shuffle®, the use of ‘burn’ cards and GameCheck™. All three of these unique features as well as the use of our mechanical machines are designed to provide players with the real game.

IT Security

Real Deal Poker holds its license with the Isle of Man Gambling Supervision Commission.

The Isle of Man Gaming Board of Control was established in 1962 and has subsequently been re-named several times. It is now known as the Gambling Supervision Commission when Royal Assent was received for new legislation contained in the Gambling (Amendment) Bill 2006.

The Treasury provide a dedicated resource to the Commission with a team of Gambling Supervision Inspectors and additional administrative staff who collectively have over 40 years’ experience in the licensing and regulation of the many facets of gambling.

The Gambling Supervision Commission comprises of a chairperson plus four members who serve for a term of five years. They meet on a regular basis and are supported by the aforementioned team of four inspectors, a secretary to the Commission and a further senior secretary.

The Commissioners have the following responsibilities:

Online Gambling licenses are only awarded to companies that have passed a rigorous vetting process. The Online Gambling act 2001 provides that the Gambling Supervision Commission shall not grant a license to any company unless it is satisfied:

Your contract with Real Deal Poker is governed by the laws of the Isle of Man. Isle of Man law (*) provides that a contract entered into in the course of  online gambling is not void or unenforceable solely by reason of it being a contract by way of gaming or wagering. As a result of this online gambling debts are enforceable by law in the Isle of Man.

*Section 23 of the Online Gambling Regulation Act 2001

For more information, visit the Gambling Supervision Commission’s web site www.gov.im/gambling

Credit Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may decline legitimate Credit Cards, which nevertheless, at a particular time, it is not possible to process. REALDEALPOKER personnel do not control the said systems, nor have they any knowledge, of the reasons for any deposits being declined.

 

REALDEALPOKER may request documents to verify identity and/or authorization to use a specific Credit Card and/or other facts provided by the Account Holder, before expediting deposits and/or withdrawals; this may cause slight delays.

Maximum privacy is provided for all banking transactions between the Account Holder’s bank and the relevant banking institute.  

REALDEALPOKERensures that the Account Holder’s credit card number will never be communicated to any other parties except to the financial institutions dealing with transactions unless required to by law enforcement agencies in the event of fraud/money laundering enquires.

To maintain a high level of security and integrity in the system, the Company reserves the right to conduct a security review at any time to validate the customer’s identity, age, the registration data provided by the Account holder, to verify the Account Holder’s playing of the Games and the Account Holder’s financial transactions for potential breach of this Agreement and of applicable law. As such the Account Holder authorizes us and our agents to make any inquiries of the Account Holder and for us to use and disclose to any third party we consider necessary to validate the information the Account Holder provides to us or should provide to us in accordance with this Agreement, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these security reviews, the Account Holder agrees to provide such information or documentation as the Company, in its unfettered discretion, may request.

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Fraud & Money Laundering

Any activities taking place at REALDEALPOKER related to Money Laundering is expressly prohibited by REALDEALPOKER.

If we do suspect such activity, it will be investigated by our risk management department. If we determine that you have been engaging in such activity, your account will be closed immediately

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Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the way your information is collected and used.

Real Deal Poker adheres to the Data Protection Act, other relevant regulations, legal notices and/or similar rules on the Isle of Man and in Europe, taking account of the Data Protection Directive (EC Directive 95/46/EC) and the Electronic Communications Privacy Directive (EC Directive/2002/58/EC).

Real Deal Poker takes the security and confidentiality of Account Holders’ personal data seriously and shall endeavour to ensure that such data is not disclosed at any time to any third party without the Account Holder’s prior explicit consent. To this effect, Real Deal Poker has also registered with the Data Protection Commissioner on the Isle of Man.

This notice applies to all information collected from or submitted to the following Real Deal Poker ("RDP") web site or through downloading the game software and creating a Real Deal Poker account.  To make this notice easier to read we will use the term "our Web Site" to include Real Deal Poker and our game software.  Other RDP affiliate web sites may operate under their own privacy notices as provided at said sites.

Our Web Site contains links to other web sites operated by third parties.  RDP is not responsible for the privacy practices or policies of such third party web sites and this Notice does not apply to those web sites.

Application of This Notice

This Notice applies only to the information collected by RDP from the users of our Web Site.  It does not apply to information collected by RDP in any other way, including offline.

The Information We Collect

Our Web Site is not set up to automatically collect personally identifiable information from each visitor to our Web Site. It does recognize the home server of visitors, but not e-mail addresses.  For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our Web Site. This information is used only for internal purposes by our technical support staff.

Our Web Site does track certain information about the visits to our Web Site. For example, we compile statistics that show the numbers and frequency of visitors to our Web Site and its individual pages. These aggregated statistics are used internally to improve our Web Site and for product development and marketing purposes generally. Those aggregated statistics may also be provided to advertisers and other third parties, but again, the statistics contain no personal information and cannot be used to gather such information.  For example, we request information from you when you:

1.Log-on to certain areas of our Web Site, where you are prompted to provide us with your Login and password as a condition to gaining access to certain information, materials or services.

2.Register or sign-up to use a service.

3.Subscribe to a newsletter or desire to be added to our mailing lists for other products or services.

4.Place an order.

5.Participate in a sweepstakes or other promotional offer.

6.Provide feedback in an online survey.

In each of the instances above, we typically ask for your name, e-mail address, phone number, address, product preference information, RDP ID number and password, as well as other similar personal information that is needed to register or subscribe you to services or offers.  On occasion, we may ask for additional information to enable us to provide you with access to and use of certain information, materials and services.  In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time.

How We Use Information:

RDP only uses your personal information for specific purposes.  For example, you must be at least 18 years of age, or older than 18 years of age in those jurisdictions, territories, and locations where the minimum age for permissible use of the Web Site by you is greater than 18 years old.  We use such information to verify age.

The personal information you provide to us when using our Web Site, such as your name, postal or e-mail address or telephone number will be kept confidential and used to support your customer relationship with RDP, and to notify you of special offers, updated information and new products and services from RDP, offers from third parties that we think may be of interest to you, or used by RDP or third parties for the purpose of conducting market research or surveys on behalf of RDP. Agents or contractors of RDP who are given access to your personal information will be required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for RDP.

RDP may enhance or merge your information collected at its Web Site with data from third parties for purposes of marketing products or services to you.

With respect to network advertising companies (companies that manage and provide advertising for numerous unrelated companies), to the extent that RDP utilizes such advertising companies to provide advertisements on our Web Site, RDP may provide them with your log-in name and any demographic information about you that we collect.  Those advertising companies may combine that data with non-personally identifiable data collected by the advertising company from your computer solely for the purpose of delivering on our Web Site advertisements that are targeted to you.

Circumstances may arise where we are required to disclose your personal information to third parties for purposes other than to support your customer relationship with RDP, such as in connection with a corporate divestiture or dissolution where we sell all or a portion of our business or assets (including our associated customer lists containing your personal information), or if disclosure is required by law or is pertinent to judicial or governmental investigations or proceedings.

You can opt out of receiving further marketing from RDP at any time.

We will send you information about our various products and services, or other products and services we feel may be of interest to you. Only RDP (or agents or contractors working on behalf of RDP and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt out of receiving further marketing from RDP by emailing us at customerservice@RealDealPoker.com

Real Deal Poker has adopted best practice when it comes to the principles of e-mail communication with its Clients. At no time will you be asked for your password in an email from Real Deal Poker. Such emails are often part of a phishing or spoof scam. The only time you will be requested for your password is within our software. If you have any doubt about the authenticity of an email please forward to our security team and we will advise you.  

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All RDP employees are required to comply with the terms of this Privacy Policy. This Privacy Policy provides that employees are obliged to keep Player information strictly confidential. This obligation continues once an employee has left RDP.

How You Can Access or Correct Your Information

You can request a copy of the personally-identifiable information that RDP has collected about you via the Internet by contacting our Information Privacy Manager at the address below. You can also have factual inaccuracies in this information corrected by contacting this same person.

How to Contact Us

If you would like to contact us for any reason regarding our privacy practices, please e-mail us at the following address:  customerservice@RealDealPoker.com